FAQs

About Bestargot

The Bestargot believes gathering with others outdoors is an antidote to the stresses of modern life, and provides an opportunity to reconnect with each other and ourselves.

Bestargot produces titanium outdoor gear of the highest grade for adventurers and outdoorsmen. Learn more about our history and mission.

Years of experience in titanium product development and processing has made us become one of the market leaders in developing titanium products for civilian use.

All Bestargot gear comes with a lifetime product guarantee and is designed to be durable enough to pass on to the next generation. Each Bestargot product is strictly tested by our quality control team to ensure each item is as functional and beautiful as possible.

Bestagot is well-known for its durable, ultralight titanium products and exceptionally compact cookware set. Our products are designed to save your backpack space as much as possible. The nestable design is one of our design features. Explore our Backpacking section to select cookware, tents, grills and more.

Shipping Policy

Due to the COVID-19, airlines decreased quite a bit, so it may take longer than usual for your order to arrive. Thanks a lot for your understanding.

Generally, orders are shipped from these warehouses, but when the warehouse is out of stock, we will also ship them from China in time.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

Returns and Exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 
support@byssens.com. If your return is accepted, we'll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 
support@byssens.com.

Guaranteed for Life

Bestargot submits all of its outdoor hard goods to the highest standards of engineering and testing to ensure long-lasting durability in even the most challenging outdoor conditions. Our company proudly takes full responsibility for the high quality of our products.

If anything is unclear or a product requires service, we will be happy to answer any questions through Bestargot User Services support@byssens.com.